Last updated: 14 October 2026
Terms & Conditions
Welcome to Zong Alpine Retreat, Sissu, Himachal Pradesh, India. At Zong, we want every guest to enjoy a comfortable, memorable and responsible stay in the Himalayas. These Terms & Conditions explain the terms under which you may use our website, make a reservation and stay at our property. By accessing our website, submitting a booking enquiry or confirming a reservation, you agree to the applicable terms set out below.
1. About Zong Zong Alpine Retreat is an accommodation property located in Sissu, Lahaul, Himachal Pradesh, India. In these Terms & Conditions, “Zong”, “we”, “us” and “our” refer to Zong Alpine Retreat and its management. “Guest”, “you” and “your” refer to anyone accessing our website, making a reservation or staying at the property. These terms apply to bookings made directly through our website or through our authorised booking channels, subject to any additional terms applicable to the booking platform used.
2. Reservations & Booking Confirmation Reservations are subject to availability and confirmation by Zong. A booking enquiry or request does not constitute a confirmed reservation until confirmation has been communicated by us or the relevant booking platform. Guests must provide accurate contact details, arrival and departure dates, the number of guests and any other information reasonably required to process their reservation. The guest making the reservation is responsible for ensuring that all members of their party are aware of and comply with these terms. Room or dome allocation, occupancy limits and any additional services will be governed by the details confirmed at the time of booking. Special requests, including preferences regarding accommodation, meals or arrival times, are subject to availability and cannot be guaranteed unless expressly confirmed by us. Reservations made through third-party platforms are also subject to the applicable booking platform's terms and conditions.
3. Rates, Payments & Additional Charges Accommodation rates are communicated during the booking process and may vary according to dates, season, occupancy and availability. Applicable taxes and additional charges will be communicated during the booking process or before payment, as required by law. Any advance payment, deposit or balance payment must be made according to the terms communicated at the time of reservation. Additional services, meals or other items not included in the confirmed booking may incur additional charges. If a payment is unsuccessful or the required payment is not received within the communicated deadline, the reservation may remain unconfirmed or be cancelled after appropriate notice, subject to applicable law and the booking terms. Guests are encouraged to retain their booking confirmation and payment receipts for reference.
4. Cancellation, Refunds & Booking Amendments We understand that travel plans may change. Our cancellation policy is intended to provide clarity while allowing us to manage accommodation availability. Cancellation policy: Our website currently states that guests cancelling at least 10 days before their scheduled stay are eligible for a 100% refund of the booking amount. To request a cancellation, guests should contact us directly using the contact details provided on our website. Please include your reservation name, booking reference and stay dates. The following conditions apply: Cancellation requests will be assessed according to the cancellation policy communicated for the relevant reservation. Refund eligibility and the amount refundable will depend on the applicable booking terms and the timing of the cancellation. Refunds, where approved, will be processed through the original payment method where possible. Processing times may depend on the payment provider or bank. Requests to change dates, shorten a stay or transfer a reservation to another person are subject to availability and approval. No-shows and early departures may be subject to the cancellation terms applicable to the reservation. Bookings made through third-party platforms may need to be cancelled or amended through the platform on which they were made. Where exceptional circumstances, severe weather or road closures affect travel, guests should contact us as soon as possible. Any refund, credit or rescheduling arrangement will be handled in accordance with the applicable booking terms and applicable law. Please check the cancellation conditions shown during your booking before completing payment.
5. Check-in & Check-out Check-in: From 2:00 PM. Check-out: By 12:00 noon. Early check-in and late check-out are subject to availability and prior approval. Additional charges may apply where communicated in advance. Guests expecting to arrive late should inform us beforehand so that appropriate arrangements can be made. Guests may be asked to present valid government-issued identification at check-in, in accordance with applicable requirements. All guests must comply with applicable laws and property registration procedures. If you expect to arrive later than planned, please contact the retreat directly.
6. Occupancy, Children & Visitors Guests must adhere to the maximum occupancy specified for their booked accommodation. Children are welcome at Zong. Parents or accompanying guardians are responsible for their children's supervision and safety throughout the stay. Visitors who are not included in the reservation must obtain permission from the property before entering guest accommodation or restricted areas. Guests must not use the accommodation for unlawful activities, unauthorised events or commercial purposes without prior written permission. Any additional guest or change in occupancy must be approved in advance and may attract additional charges.
7. Guest Conduct & Property Care We aim to maintain a peaceful, respectful and nature-conscious environment for everyone. Guests are expected to: Treat staff, other guests and the surrounding community with respect. Avoid excessive noise, disruptive behaviour or activities that disturb other guests. Use accommodation, furnishings, appliances and shared facilities responsibly. Follow all safety instructions provided by the property team. Refrain from unlawful activities, dangerous behaviour or activities that may endanger others. Dispose of waste responsibly and avoid damaging the surrounding natural environment. Guests may be held responsible, subject to applicable law, for damage to property, furnishings or equipment caused by their negligence, misuse or wilful conduct. Any reasonable charges for repair, replacement or additional cleaning will be communicated to the guest. Where serious misconduct or a significant safety concern arises, Zong reserves the right to take reasonable and lawful steps to protect guests, staff and property, including requiring a guest to leave where legally justified.
8. Smoking, Pets & Fire Safety Smoking: Smoking is not permitted indoors. Guests must follow all designated smoking restrictions and applicable fire-safety instructions. Pets: One well-behaved dog may accompany a guest, subject to prior communication with the property and confirmation of any applicable conditions. Guests are responsible for supervising their pets, cleaning up after them and preventing disturbance or damage. Fire safety: Open flames, bonfires, candles, fireworks and other fire-related activities are permitted only where expressly authorised by the property and conducted in designated areas under applicable safety instructions. Guests must never leave a fire unattended or engage in activities that create a fire hazard. The management may restrict an activity or access to an area whenever reasonably necessary for safety.
9. Mountain Environment, Weather & Travel Conditions Zong is situated in a Himalayan mountain environment where weather, temperature, snowfall, rain, road conditions and local access restrictions may change quickly. By planning a stay at Zong, guests acknowledge that: Travel to and around Sissu may be affected by weather, road closures, traffic restrictions or other circumstances beyond the property's control. Guests are responsible for arranging suitable transportation and checking local travel conditions before departure. Warm clothing, appropriate footwear and preparation for changing mountain conditions are strongly recommended. Outdoor activities, trekking, sightseeing and visits to nearby attractions may involve uneven terrain, changing weather, high altitude and other inherent risks. Information provided by Zong about routes, attractions and travel times is intended as general guidance. Actual conditions and journey durations may differ. Guests should assess their own capabilities, follow local advisories and use appropriately qualified local guides or operators where required. Where a guest has concerns about their ability to undertake a particular activity or travel in the prevailing conditions, they should seek appropriate professional advice before proceeding.
10. Safety, Personal Belongings & Responsibility Guests are responsible for taking reasonable care of their personal belongings, valuables, vehicles and other possessions during their stay. Please inform the property team promptly if you notice a safety concern, accident, damage or any incident requiring assistance. Zong will take reasonable steps to maintain a safe environment and provide the services described in the confirmed reservation. However, the property is situated in a natural mountain setting, and not every environmental condition or travel-related risk can be controlled. Nothing in these terms excludes or limits any liability, duty or consumer right that cannot lawfully be excluded or limited under applicable law. Any limitation of liability will apply only to the extent legally permitted.
11. Amenities & Services The amenities and services available at Zong are described on our website and in the details of your confirmed reservation. While we make reasonable efforts to provide the advertised facilities and services, their availability may occasionally be affected by maintenance, technical issues, weather, supply interruptions or circumstances beyond our reasonable control. Where a material change affects a confirmed reservation, we will endeavour to communicate the change and discuss reasonable alternatives where appropriate. Photographs and descriptions on the website are intended to represent the property and its experience. Minor differences in presentation, furnishings, lighting, views or seasonal surroundings may occur.
13. Website Content & Intellectual Property Unless otherwise stated, the content on www.zongretreat.com, including text, photographs, branding, graphics and other materials, is owned by or used with permission by Zong. You may access the website for personal, non-commercial purposes. You must not reproduce, distribute, modify, republish or commercially exploit website content without prior permission from the relevant rights holder, except where permitted by law. We endeavour to keep website information accurate and current but do not guarantee that every description, price, image or item of information will always be complete or free from error. We reserve the right to correct errors and update website content, subject to any applicable obligations relating to confirmed reservations.
14. Privacy & Personal Information Personal information collected during enquiries, reservations and stays may be used for purposes such as managing bookings, communicating with guests, processing payments, complying with legal requirements and providing hospitality services. We handle personal information in accordance with our Privacy Policy and applicable data protection laws. For further details about the information we collect, how it is used and the choices available to you, please refer to our Privacy Policy on the website.
15. Third-Party Websites & Services Our website may refer to or link to third-party booking platforms, maps, payment providers or other external services. These services may operate under their own terms, privacy policies and procedures. Zong does not control the content or practices of independent third-party websites. Guests should review the applicable terms before using such services or completing a reservation through them.
16. Changes to These Terms We may update these Terms & Conditions from time to time to reflect changes in our operations, services, booking policies or applicable legal requirements. The latest version will be published on our website with its updated date. Changes will apply prospectively, subject to applicable law and any terms already agreed for confirmed reservations. We encourage guests to review this page before making a new booking.
17. Governing Law & Disputes These Terms & Conditions are governed by the laws of India, subject to applicable consumer protection laws and other mandatory legal provisions. Any dispute arising in connection with these terms will be addressed in accordance with applicable law. Nothing in this section prevents a consumer from exercising any statutory right or remedy available to them.
18. Contact Us If you have any questions about these Terms & Conditions, your reservation, cancellations or your stay, please contact us. Zong Alpine Retreat Sissu, Lahaul, Himachal Pradesh, India Phone: +91 7018082663 Website: https://www.zongretreat.com/ For booking-related enquiries, please include your reservation reference and the dates of your intended stay so that we can assist you efficiently. Thank you for choosing Zong. We look forward to welcoming you to the mountains. Zong Alpine Retreat — A unique Himalayan experience, true to nature.